Terms of Service

Last updated: July 30, 2026

1. Acceptance of Terms

By accessing or using Hairlu (“Service”), operated by Ailu (“Company”, “we”, “us”, or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you may not use the Service.

2. Description of Service

Hairlu is a cloud-based business management platform for service-oriented small and medium businesses in Mexico. The Service includes point-of-sale (POS), customer relationship management (CRM), inventory management, appointment booking, and omnichannel notification features accessible at hair.ailu.app and related subdomains.

3. Account Registration

To use the Service you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately at eamacielsoto@gmail.com if you suspect unauthorized access.

4. User Responsibilities

You agree not to:

  • Use the Service for any unlawful purpose or in violation of applicable regulations.
  • Upload or transmit malicious code, spam, or harmful content.
  • Attempt to gain unauthorized access to any part of the Service or its infrastructure.
  • Resell, sublicense, or redistribute the Service without written permission.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Collect or harvest user data from the Service without authorization.

You are solely responsible for the data you input into the Service, including client information, transaction records, and business data.

5. Payment Terms

Paid subscriptions are billed monthly, in Mexican pesos (MXN), tax (IVA) included. The tier you are billed depends on your business’s total number of branches at the time of billing.

  • Monthly billing: Charged on the same date each month. Cancellation stops future charges; no partial refunds are issued for the current billing period — see our Refund Policy.
  • We don’t have a self-serve payment method connected yet. Billing for paid subscriptions is arranged directly with us — see Pricing for current tiers and rates.
  • We reserve the right to change pricing with 30 days’ notice. Continued use after the notice period constitutes acceptance of the new pricing.

6. Free Trial

There is no permanent free plan. Every new business gets one month of full access with no feature or usage limits, at no cost. After the trial ends, continued use of the Service requires a paid subscription at the tier matching your number of branches. We reserve the right to modify or discontinue the trial with 30 days’ notice.

7. Intellectual Property

The Service, including all software, designs, logos, and content created by us, remains our sole property. You retain full ownership of the data you input into the Service. We do not claim any intellectual property rights over your data.

You grant us a limited, non-exclusive license to process your data solely for the purpose of providing the Service.

8. Data & Privacy

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. We take reasonable technical and organizational measures to protect your data.

9. Termination

You may cancel your account at any time from the Settings page. We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or fail to pay applicable fees. Upon termination, your right to use the Service ceases. We will retain your data for 30 days after termination, after which it may be permanently deleted.

10. Limitation of Liability

To the fullest extent permitted by applicable law, the Company and its officers, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or business opportunities — arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total cumulative liability to you for any claims arising under these Terms shall not exceed the greater of (a) the total fees you paid to us in the 12 months preceding the claim, or (b) [minimum liability cap amount, in MXN — pending a business decision].

11. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

12. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of [governing jurisdiction — pending Ailu’s registered legal domicile], without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the courts of [jurisdiction — pending], and you consent to personal jurisdiction in those courts.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice within the Service. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

14. Contact

Questions about these Terms? Contact us at eamacielsoto@gmail.com. Hairlu is operated by Ailu — registered business name, tax ID and fiscal address pending.