Refund Policy
Last updated: July 30, 2026
Overview
We want you to be fully satisfied with Hairlu. This Refund Policy describes under which conditions you can request a refund, and how to do so.
Free Trial
Every business gets one full month of access with no limits, free. No payment is collected during the trial, so there is nothing to refund.
Paid Subscription
Once your trial ends and you subscribe, you are billed monthly for the tier that matches your number of branches. Charges for a billing period that has already started are not refunded.
Free Trial
Every new business starts with one month of full access, with no feature or usage limits, at no cost. No payment method is required to use the trial, so there is nothing to refund during this period.
Monthly Subscription Refunds
Paid subscriptions are billed monthly. Once a billing period begins, the charge for that period is non-refundable. You can cancel at any time to stop future charges — you keep access for the rest of the period you already paid for.
Exceptions
We may issue refunds outside of this policy at our sole discretion in cases such as:
- Duplicate charges caused by a technical error on our end.
- Charges made after a cancellation that was confirmed by us.
- Situations where applicable consumer protection law requires a refund.
How to Request a Refund or Cancel
We don’t have a self-serve billing portal connected yet, so refunds and cancellations are handled directly:
- Email us at eamacielsoto@gmail.com with the subject line “Refund Request” or “Cancellation”.
- Include the email address associated with your account and, for refund requests, the approximate date of the charge.
- We will confirm eligibility and process the refund or cancellation within 3 business days.
Contact Us
If you have questions about our refund policy or need assistance, please reach out: